System Health

All Systems Operational
Sprout Social Web Application ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Availability ?
Fetching
Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Resolved - Thank you for your patience while we worked with the native network to resolve this issue. At this time, you should see Facebook private messages resume pulling into your inbox. However, please note that we expect a slight delay in those messages pulling in as our systems get fully caught up.

As of approximately 12:30 PM CST, we were able to implement a workaround for the Facebook bug causing the private message issues (details here: https://developers.facebook.com/bugs/409645122736736/). We will also be working to backfill private messages that did not previously pull into your inbox as a result of the bug, prior to implementation of the workaround.

Finally, we have confirmed that the workaround will terminate when Facebook resolves the underlying issue, meaning that we anticipate there to be no further issues with Facebook private messages at this time and going forward.

If you continue to experience issues or have any further questions, please feel free to reach out to support@sproutsocial.com.
Apr 13, 13:37 CDT
Identified - Facebook is currently experiencing difficulties that affect pulling private messages into the Inbox. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Apr 11, 07:59 CDT
Investigating - Sprout is currently experiencing issues with receiving Facebook private messages, and our engineers are investigating the root of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Apr 11, 06:18 CDT
Apr 12, 2017

No incidents reported.