System Health
Our system health is a real-time view of the performance of Sprout. Bookmark this page and check back if you experience any interruptions.
Subscribe to Updates
Facebook Private Message Outage
Incident
Report for Sprout Social
Resolved
Thank you for your patience while we worked with the native network to resolve this issue. At this time, you should see Facebook private messages resume pulling into your inbox. However, please note that we expect a slight delay in those messages pulling in as our systems get fully caught up.
As of approximately 12:30 PM CST, we were able to implement a workaround for the Facebook bug causing the private message issues (details here: https://developers.facebook.com/bugs/409645122736736/). We will also be working to backfill private messages that did not previously pull into your inbox as a result of the bug, prior to implementation of the workaround.
Finally, we have confirmed that the workaround will terminate when Facebook resolves the underlying issue, meaning that we anticipate there to be no further issues with Facebook private messages at this time and going forward.
If you continue to experience issues or have any further questions, please feel free to reach out to support@sproutsocial.com.
As of approximately 12:30 PM CST, we were able to implement a workaround for the Facebook bug causing the private message issues (details here: https://developers.facebook.com/bugs/409645122736736/). We will also be working to backfill private messages that did not previously pull into your inbox as a result of the bug, prior to implementation of the workaround.
Finally, we have confirmed that the workaround will terminate when Facebook resolves the underlying issue, meaning that we anticipate there to be no further issues with Facebook private messages at this time and going forward.
If you continue to experience issues or have any further questions, please feel free to reach out to support@sproutsocial.com.
Identified
Facebook is currently experiencing difficulties that affect pulling private messages into the Inbox. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Investigating
Sprout is currently experiencing issues with receiving Facebook private messages, and our engineers are investigating the root of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Still confused?
Create a Helpdesk ticket or tweet @SproutSupport.
Translate this Page