System Health

Identified - Our engineering team is continuing to work on resolving Instagram performance delays, specifically with Instagram brand keywords and sent messages in Inbox, sent messages in Publishing, and Instagram reporting data. Instagram image previews, thumbnails, and other media may not load properly. Please subscribe for further updates.
Oct 23, 10:59 CDT
Update - We have resolved the issue that was causing an error page when connecting or reconnecting Instagram accounts to Sprout, but our engineers are continuing to investigate issues related to messages that are not appearing in the Smart Inbox and data that is not available in Reports. Please continue to keep an eye out for additional updates.
Oct 22, 14:35 CDT
Update - Sprout is continuing to experience issues that are causing errors when attempting to connect or reconnect Instagram profiles.

This issue is also preventing Instagram comments from appearing in the Smart Inbox and may also be causing reporting discrepancies.

Our engineers are investigating the root cause of the problem, and we will provide updates as they become available. Please subscribe to receive additional updates.

Thank you for your patience, and we apologize for any inconvenience.
Oct 22, 08:38 CDT
Investigating - We've received reports that some users are seeing an error page when attempting to connect or reconnect Instagram profiles in Sprout. Our engineers are looking into the issue and we'll share updates as soon as we have more information. We sincerely apologize for the trouble in the meantime!
Oct 21, 20:43 CDT
Sprout Social Web Application   ? Operational
90 days ago
99.95 % uptime
Today
Sprout Social API   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Application Availability ?
Fetching
API Availability ?
Fetching
Web Application Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - The issues in Facebook's API appear to be resolved. You should now be able to interact with Facebook pages and content in Sprout as per normal again. Please subscribe for any further updates.
Nov 12, 13:31 CST
Identified - Facebook is currently experiencing difficulties that affect multiple areas of Sprout. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Nov 12, 12:08 CST
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Resolved - The issues in Instagram's API appear to be resolved. You should now be able to publish posts and comments, receive messages in your inbox, and run analytics for Instagram as per normal again. If you continue to experience any problems, please reach out to support@sproutsocial.com.
Nov 9, 15:28 CST
Identified - Instagram is currently experiencing API difficulties that affect the following:

- Publishing posts to Instagram
- Ingesting and replying to Instagram comments
- Instagram reporting

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Nov 9, 13:47 CST
Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.