Sprout Social Status

Jun 16, 2019

No incidents reported today.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

Resolved - Instagram appears to have restored their app and website, and functionality that was impacted in Sprout also has been restored. If you see any continued issues, please reach out to support@sproutsocial.com.
Jun 13, 18:14 CDT

Monitoring - Instagram is currently experiencing difficulties that affects all Smart Inbox-related Instagram activity and Instagram publishing through Sprout. It may also be impacting connecting and re-connecting profiles to Sprout.

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Jun 13, 17:28 CDT

Sprout Social Disruption

Resolved - Sprout was temporarily unavailable from 5:13am - 5:30am CST and intermittently unavailable from 5:30am - 6:27am CST. Our engineers worked to restore access and stabilize the app as quickly as possible. We apologize for any inconvenience. Please subscribe to receive status updates.
Jun 13, 09:48 CDT

Jun 12, 2019

Inbox Facebook Message Issues

Resolved - Thank you for your patience and after investigation, we discovered that Facebook withdrew access to sending Reactions for all third-party platforms. We have removed the ability to send Reactions from Sprout Social and will re-add this if Facebook makes it available in the future. Please note that this does not impact Facebook Likes.
Jun 12, 16:01 CDT

Update - The issue with replying to Facebook reviews appears to be resolved. You should now be able to reply to Facebook reviews from Sprout normally again.

We are still monitoring the following Facebook ticket in regards to issues with reacting to Facebook messages inside the inbox: https://developers.facebook.com/support/bugs/349414175691017

Please subscribe for any further updates.
Apr 29, 15:18 CDT

Update - Sprout is also currently experiencing issues with replying to Facebook reviews inside the inbox. Our engineers are monitoring the following Facebook ticket: https://developers.facebook.com/support/bugs/2262278433989990/
Apr 12, 12:06 CDT

Identified - Sprout is currently experiencing issues with reacting to Facebook messages inside the inbox. There was a previous issue with liking Facebook messages inside the inbox that has since been resolved. Our engineers have submitted the following ticket to Facebook: https://developers.facebook.com/support/bugs/349414175691017

Please subscribe to receive additional updates.
Apr 11, 12:56 CDT

Jun 11, 2019

IMPORTANT: Scheduled Maintenance on June 11th, 2019 at 7:30pmCT

Completed - Maintenance has been completed, and functionality within the Sprout Social web and mobile applications has returned to normal. Thank you again for your patience during this time.

If you have any questions or concerns please reach out to Sprout Support at Support@sproutsocial.com.
Jun 11, 19:52 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 19:30 CDT

Scheduled - We will be performing technical maintenance to Sprout Social on June 11th, 2019. This maintenance requires a scheduled downtime during the following window: 7:30pm-7:50pm

How does this impact you:
-Web and Mobile Apps: The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
-Scheduled Messages: Messages scheduled to publish will be delayed and will send once downtime is complete.
-Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
-Push Notifications: Push notifications may be lost or delayed during this window.
-Social Profiles: Email alerts for disconnected profiles will be delayed, by up to 2 hours after the downtime window.
-Billing: Customers won’t have access to billing during this window.
-Data: Your Inbox and reports will include all activity data that occurred during the maintenance period.

Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.

If you have additional questions, please reach out to our Support team.
Jun 10, 12:38 CDT

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

Listening Tab Loading Issues

Resolved - The issue that was impacting Listening has been resolved. If you see any continued issues, please contact support@sproutsocial.com.
Jun 5, 18:44 CDT

Investigating - Sprout is currently experiencing issues that impacts the ability to load the Listening tab and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Jun 5, 18:19 CDT

Jun 4, 2019

Sprout Publishing Issues

Resolved - Earlier today (approximately 4:50pm - 5:15pm CST), Sprout Social experienced issues related to its Publishing features, which impacted creating and editing posts and the Publishing Calendar. Users may have been unable to load their Calendar during that time or may have seen error messages when creating or editing posts. Messages scheduled to be published during that time may have been published with a delay, and/or scheduled messages created at that time may not have been saved.

If you received any error messages while creating, editing, or deleting posts, we would encourage you to retry that action at this time.

The issue has since been identified and resolved, but if you're seeing any continued issues please contact support@sproutsocial.com. We're sorry for any issues this may have caused.
Jun 4, 18:14 CDT

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.

System Health

Translate this Page