System Health

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 CDT
Scheduled - We will be performing technical maintenance to Sprout Social on Thursday, March 21st. This maintenance requires a scheduled downtime during the following window: 7:00PM-7:30PM US Central Time on Thursday, March 21, 2019

How does this impact you:
-The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
-Scheduled messages: Messages scheduled to publish on March 21st between 7:00PM-7:30PM US Central Time could be delayed or fail to publish successfully. We highly recommend that you do not schedule messages between 7:00PM-7:30PM Central Time.
-Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
-Push Notifications: Push notifications may be lost or delayed during this window.
-Social Profiles: Email alerts for disconnected profiles will be delayed, by up to 2 hours after the downtime window.
-Billing: Customers won’t have access to billing during this window.
-Data: Your Inbox and reports will include all activity data that occurred during the maintenance period.

Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.

If you have additional questions, please reach out to support@sproutsocial.com.
Monitoring - Sprout is currently still experiencing issues with Instagram video publishing, causing some posts to fail when scheduling or posting directly to Instagram.

The other issues with Facebook and Instagram appear to be resolved. Please subscribe for any further updates.
Mar 14, 13:32 CDT
Identified - We are monitoring the situation per https://developers.facebook.com/status/issues/559896447845433/. Please subscribe to receive status updates.
Mar 13, 12:57 CDT
Investigating - Facebook and Instagram are currently experiencing difficulties that affect multiple areas of Sprout, including but not limited to:

-Publishing messages
-Replying to messages from the inbox
-Receiving new messages in the inbox
-Connecting or reconnecting profiles
-Reporting data

We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Mar 13, 11:36 CDT
Sprout Social Web Application ? Under Maintenance
90 days ago
99.55 % uptime
Today
Sprout Social API ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Web Application Availability ?
Fetching
API Availability ?
Fetching
Web Application Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Mar 21, 2019
Resolved - The issue with scheduled messages has been resolved. Please subscribe to receive status updates.
Mar 21, 16:58 CDT
Monitoring - Sprout experienced an issue with publishing scheduled messages across all networks between 8:45 AM and 10:15 AM CST. This caused scheduled messages to not publish successfully or prompt failure emails during this time. Messages are currently being processed and will be published with a delay from the originally scheduled time. Please subscribe to receive further updates.
Mar 21, 10:43 CDT
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.