Sprout Social Status

All Systems Operational

Sprout Social Web Application Operational

Sprout Social API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web Application Availability

Fetching

API Availability

Fetching

Past Incidents

Sep 18, 2019

No incidents reported today.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

Instagram Direct Publishing PNG Image Issue

Resolved - Thank you for your patience as we monitored this situation. It appears to be resolved by Instagram and direct image publishing to Instagram from Sprout should be functioning normally again. Please subscribe for any further updates.
Sep 16, 15:36 CDT

Identified - Instagram is experiencing an issue impacting all third party apps that prohibits direct posting with a PNG image.

If you receive an Instagram direct image post failure notification then we recommend that you retry the post using a JPG image. Alternatively, you can also post via our mobile app publishing workflow. See more information about this workflow here: https://support.sproutsocial.com/hc/en-us/articles/115000683263-Instagram-Publishing

Please subscribe to receive additional updates.
Sep 16, 09:20 CDT

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

Sprout degraded performance

Resolved - The issue with Sprout platform loading appears to be resolved. If you experience any further issues, please contact support@sproutsocial.com.
Sep 9, 09:19 CDT

Update - We are continuing to work on a fix for this issue.
Sep 9, 08:43 CDT

Identified - Sprout is currently experiencing issues with platform loading. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Sep 9, 08:18 CDT

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

Sprout Social Outage

Resolved - Sprout Social recently encountered an outage on Thursday September 5th between 8:15 to 10:40 AM UTC.

During this time, several areas of the app were affected, including:
- Sprout failed to send Scheduled or Queued Instagram Push Notification Alerts.
- The Inbox may be missing Facebook private messages and Instagram comment mentions sent during this timeframe.
- Instagram Story reporting data during this timeframe will not be visible.

We apologize for this inconvenience.
Sep 5, 13:54 CDT

Sprout degraded performance.

Resolved - This incident has been resolved.
Sep 5, 09:06 CDT

Sep 4, 2019

Twitter Publishing and Replying Issue

Resolved - The issue that was impacting Twitter publishing and replies has been resolved. If you experience any further issues, please contact support@sproutsocial.com.
Sep 4, 19:04 CDT

Monitoring - Sprout is currently experiencing issues with publishing Tweets and Retweets, and with sending Twitter replies. Our engineers are monitoring the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Sep 4, 17:50 CDT

System Health

Translate this Page