System Health

All Systems Operational
Sprout Social Web Application   ? Operational
90 days ago
99.81 % uptime
Today
Sprout Social API   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Web Application Response Time ?
Fetching
API Response Time ?
Fetching
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Resolved - Normal functionality with Instagram publishing from Sprout Social has resumed. If you continue to experience issues, please contact us at support@sproutsocial.com.
Jul 19, 20:37 CDT
Identified - Sprout is currently experiencing issues with posting Instagram messages which is impacting some, but not all Instagram messages. We have determined that the root cause of the issue is related to a Facebook/Instagram API issue per https://developers.facebook.com/support/bugs/216855522365204. Please subscribe to receive additional updates. We apologize for the inconvenience.
Jul 19, 16:22 CDT
Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - The issue with Instagram publishing appears to be resolved and posts to Instagram from Sprout should be successful again. If you continue to experience any issues or have additional questions, please reach out to support@sproutsocial.com.
Jul 17, 00:48 CDT
Update - We are continuing to investigate this issue.
Jul 16, 21:22 CDT
Investigating - Instagram is currently experiencing difficulties impacting publishing within Sprout. We are currently monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Jul 16, 21:21 CDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - The issues with Instagram's API have been resolved and now appear to be stable again. If you continue to experience any issues or have additional questions, please reach out to support@sproutsocial.com
Jul 13, 15:06 CDT
Identified - Instagram is currently experiencing difficulties that affect publishing. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.
Jul 13, 14:23 CDT
Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - Thank you for your patience. Our engineers were able to work with Facebook's team to resolve the issues caused by the Facebook API. You should now be able to connect Facebook pages and use Sprout Social normally to interact with Facebook content. The Facebook connectivity validation is back to normal as well. If you continue to experience problems or have any further questions, please reach out to support@sproutsocial.com.
Jul 9, 13:00 CDT
Update - As we continue to work through the bugs from Facebook's API changes, our engineering team has discovered a workaround fix for connecting Facebook pages. You should now be able to re-connect your page successfully. We're continuing to work on the other issues with publishing to Facebook, as well as replying to and interacting with Facebook messages within the inbox.
Jul 9, 12:22 CDT
Identified - We are continuing to investigate the root cause, which appears to be the result of issues with the Facebook API. Our engineers are working with the native network to identify and implement a fix. We appreciate your patience.
Jul 9, 02:59 CDT
Investigating - Sprout is currently experiencing issues with sending, receiving, and interacting with Facebook messages and issues with connecting to Facebook pages. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates, and we apologize for the inconvenience.
Jul 9, 00:25 CDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.