System Health

Our system health is a real-time view of the performance of Sprout. Bookmark this page and check back if you experience any interruptions.

Facebook Partial Outage

Monitoring - We are monitoring the issue
Dec 3, 09:13 CST

Investigating - Facebook has reopened their investigation of the issues that affect replying to Private messages from the Sprout Inbox. Facebook is monitoring the situation: https://developers.facebook.com/support/bugs/484143269217803/
Please subscribe to receive status updates. We apologize for any inconvenience.
Dec 3, 09:08 CST

Sprout Social Web Application Degraded Performance

Sprout Social API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Web Application Availability

Fetching

API Availability

Fetching

Past Incidents

Dec 3, 2020

Unresolved incident: Facebook Partial Outage.

Dec 2, 2020

Errors when replying to Facebook Private messages

Resolved - Facebook has confirmed that the problem with sending replies to private messages is now resolved and you should no longer see any errors when doing this action in Sprout. Please contact support@sproutsocial.com if you experience any continued issues.
Dec 2, 22:09 CST

Identified - Facebook is currently experiencing difficulties that affect replying to Private messages pulling into the Sprout Inbox. Facebook is monitoring the situation: https://developers.facebook.com/support/bugs/484143269217803/
Please subscribe to receive status updates. We apologize for any inconvenience.
Dec 2, 07:12 CST

Investigating - Sprout is currently experiencing issues with replying to Private messages from Facebook in Sprout Inbox, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
Dec 2, 05:29 CST

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

Facebook Private Message Media Attachment Issue

Resolved - The issue with Facebook private messages appears to be resolved. Please subscribe to receive status updates.
Nov 24, 11:58 CST

Identified - Facebook is currently experiencing difficulties that affects private message media pulling into the Sprout Inbox. Facebook is monitoring the situation: https://developers.facebook.com/support/bugs/393441492018560/. Please subscribe to receive status updates. We apologize for any inconvenience.
Nov 20, 14:00 CST

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Nov 19, 2020

No incidents reported.

System Health

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