tag:www.sproutsocialstatus.com,2005:/historySprout Social Status - Incident History2024-03-19T03:48:59-05:00Sprout Socialtag:www.sproutsocialstatus.com,2005:Incident/202192862024-03-11T17:17:47-05:002024-03-11T17:17:47-05:00Sprout Social Outage<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:17</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:02</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:55</var> CDT</small><br><strong>Investigating</strong> - Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. <br /><br />As a result of this outage, you may experience issues logging into Sprout Social and navigating the app. <br /><br />We apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/201795632024-03-06T16:27:21-06:002024-03-06T16:27:21-06:00LinkedIn Outage<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:27</var> CST</small><br><strong>Resolved</strong> - The issues with LinkedIn appear to be resolved as of 4:00 PM CT. However, data availability may still be delayed while we process events that failed during the outage. Thank you for your patience as we investigated and monitored this issue.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:26</var> CST</small><br><strong>Monitoring</strong> - LinkedIn is experiencing difficulties affecting Sprout’s ability to publish or retrieve data from the network. These issues began on March 6th at 2:45 pm (Central)<br /><br />We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/201678532024-03-05T12:00:06-06:002024-03-05T12:00:07-06:00Facebook and Instagram Outage<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CST</small><br><strong>Resolved</strong> - Functionality has been restored on Facebook and Instagram as of 11:20 am (Central). However, data availability may still be delayed while we process events that failed during the outage. Thank you for your patience as we investigated and monitored this issue.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:03</var> CST</small><br><strong>Monitoring</strong> - Facebook and Instagram are currently experiencing difficulties that are affecting Sprout’s functionality. These issues began on March 5th at approximately 9:00 am (Central). <br /><br />We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/201377272024-03-01T18:34:20-06:002024-03-01T18:34:21-06:00Instagram Video Publishing Issue<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:34</var> CST</small><br><strong>Resolved</strong> - The issues with Instagram video publishing appear to be resolved. Please subscribe to receive status updates.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:46</var> CST</small><br><strong>Monitoring</strong> - Meta is currently experiencing an outage which impacts Sprout’s ability to publish Video Posts. These issues began on March 1st at approximately 11 am (Central).<br /><br />We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/201070052024-03-01T03:41:44-06:002024-03-01T03:41:45-06:00Delay in Instagram Comments Arriving in the Smart Inbox<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:41</var> CST</small><br><strong>Resolved</strong> - The issue surrounding Instagram Comments in the Smart Inbox and Salesforce Service Cloud has been resolved. <br /><br />Our team will be running data backfills to recover Instagram Comments that were affected by this issue. <br /><br />We appreciate your patience and apologise for any inconvenience caused.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:07</var> CST</small><br><strong>Update</strong> - We have identified the issue and implemented a fix to bring Instagram Comments into the Smart Inbox and Salesforce Service Cloud.<br /><br />Additionally, Replies to Instagram Comments will continue to be delayed as Meta works to resolve this issue.<br /><br />Please subscribe to our Status Page to continue to receive updates about this issue</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:59</var> CST</small><br><strong>Identified</strong> - We have identified the issue and implemented a fix to bring Instagram Comments into the Smart Inbox. <br /><br />At this time, Replies to Instagram Comments will continue to be delayed as Meta works to resolve this issue. <br /><br />Please subscribe to our Status Page to continue to receive updates about this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:28</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:27</var> CST</small><br><strong>Investigating</strong> - Instagram is experiencing difficulties that affect Instagram Comments in Sprout’s Smart Inbox. <br /><br />As a result of these issues, you may experience:<br />- delays in Instagram Comments arriving in the Smart Inbox<br />- missing Instagram Comments in the Smart Inbox<br /><br />This issue began on Monday, February 26th for a small number of comments. However, as of 19:00 CST on Wednesday, February 28th, this is happening to all Instagram Comments.<br /><br />We are monitoring the situation and apologize for any inconvenience. <br /><br />Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/200806742024-02-27T10:55:04-06:002024-02-27T10:55:04-06:00TikTok Data Issues<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>10:55</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved - Data should be back to normal as of 10:30 AM Central (2/27/24).</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:54</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:27</var> CST</small><br><strong>Identified</strong> - Sprout is currently experiencing issues with TikTok affecting account insights, video insights, and Smart Inbox comments. Our engineers have identified the issue and are working on a resolution. Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/198946102024-02-09T07:11:44-06:002024-02-09T07:11:45-06:00Facebook Username and Profile Picture Display Issue - February 2nd, 2024<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:11</var> CST</small><br><strong>Resolved</strong> - As of 2:47 p.m. CST on February 8th, this issue has been resolved. <br /><br />Facebook content received after this time will have valid Facebook profile and username information. <br /><br />Our Engineers are evaluating backfill options for data that was affected by this problem.<br /><br />We thank you for your patience and apologize for any inconvenience caused.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>03:25</var> CST</small><br><strong>Monitoring</strong> - After reviewing this issue with our network partners, a fix has been released. <br /><br />As a result, Facebook content received after 2:47 p.m. CST on February 8th will have valid Facebook profile and username information. <br /><br />We will continue to monitor the results of the fix. Additionally, we are also evaluating backfill options for data that was affected by this problem.<br /><br />Please subscribe to receive additional updates. We apologize for any inconvenience caused.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> CST</small><br><strong>Identified</strong> - Sprout is currently experiencing an issue with how Facebook messages are being received in the Smart Inbox. We are observing that messages are being received from Meta’s API with generic usernames and profile pictures on Inbox messages and Reviews. This may also affect Inbox actions related to the authors of these messages such as adding users to VIP lists and banning users.<br /><br />Our engineers are working directly with Meta to help resolve the problem. Please subscribe to receive additional updates. We apologize for any inconvenience.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>10:32</var> CST</small><br><strong>Investigating</strong> - Sprout is currently experiencing an issue with how Facebook messages are being received in the Smart Inbox. We are observing that messages are being received with generic username and profile pictures. <br /><br />Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for any inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/197674852024-01-19T15:39:46-06:002024-01-19T15:39:48-06:00Sprout Social Outage - January 19th, 2024<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:39</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:02</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>10:54</var> CST</small><br><strong>Investigating</strong> - Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. <br /><br />As a result of this outage, you may experience issues logging into Sprout Social and navigating the app. <br /><br />We apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/193160622023-12-07T08:13:50-06:002023-12-07T08:13:51-06:00Instagram Missing Metrics Issue<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:13</var> CST</small><br><strong>Resolved</strong> - On December 1st, Meta's API stopped populating Instagram Posts and Stories insights.<br /><br />On December 5th, Meta confirmed they had resolved this issue. However, the missing metrics for Instagram Stories cannot be rectified as this data is only available for 24 hours. <br /><br />Please reach out to Support if you notice any further issues. We apologise for any inconvenience caused.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>04:42</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:26</var> CST</small><br><strong>Investigating</strong> - Instagram is currently experiencing difficulties that prevent displaying some Instagram metrics in Sprout’s Reporting. These issues began on December 1st at 5 p.m. CST.<br /><br />As a result of these issues, you may experience:<br />- Missing Instagram Posts & Stories Impressions and Reach Data from December 1 onwards<br /><br />We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/192286182023-11-30T13:57:05-06:002023-11-30T13:57:07-06:00Scheduled Maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:57</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>13:16</var> CST</small><br><strong>Scheduled</strong> - Sprout Social will be undergoing scheduled maintenance on Thursday, November 30th, 2023 between 1:05 and 1:15 PM US Central Time. During this time the Sprout Social application will be active; however, you may experience minor delays.</p>tag:www.sproutsocialstatus.com,2005:Incident/189844522023-11-16T18:36:45-06:002023-11-16T18:36:46-06:00Missing Impressions Data For Instagram Stories<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:36</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:23</var> CDT</small><br><strong>Monitoring</strong> - Impressions data for Instagram Stories has begun returning but is not fully restored yet. We are still monitoring the situation and apologize for any inconvenience. Please subscribe to receive additional updates.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>19:35</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with reporting "Impressions" data for Instagram Story posts in the Post Performance Report. Instagram Stories published after October 11, 2023 may inaccurately show as having 0 Impressions. This is also impacting the Impressions metric for Instagram Stories in the "Top Posts" section of the Instagram Business Profiles Report. <br /><br /> We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/191311162023-11-16T12:37:28-06:002023-11-16T12:37:29-06:00Issues Replying to Facebook Messages in the Smart Inbox<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:37</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>06:07</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>15:40</var> CST</small><br><strong>Investigating</strong> - We are currently seeing an increase in errors when trying to reply to Facebook messages in the Smart Inbox. Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/187806112023-10-13T11:10:38-05:002023-10-13T11:10:39-05:00Sprout API Issue<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>11:10</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>10:14</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the Sprout API that is causing customer requests to fail.</p>tag:www.sproutsocialstatus.com,2005:Incident/185379952023-09-18T14:39:23-05:002023-09-18T14:39:23-05:00Sprout Social Outage<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:39</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:30</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:08</var> CDT</small><br><strong>Investigating</strong> - Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. <br /><br />We apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/181858372023-08-18T11:28:42-05:002023-08-18T11:28:42-05:00Sprout Social Outage, August 18th<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>11:28</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:58</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:33</var> CDT</small><br><strong>Investigating</strong> - Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. We apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/180495302023-08-04T04:36:14-05:002023-08-04T07:35:45-05:00Twitter Inbox Actions Issue - August 4th<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>04:36</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>04:16</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>03:40</var> CDT</small><br><strong>Investigating</strong> - Sprout is currently experiencing issues with inbox actions for Twitter profiles, and our engineers are investigating the root cause of the problem. <br /><br />These issues include the following inbox actions:<br />- replying to tweets and Twitter DMs<br />- liking tweets,<br />- retweeting tweets,<br />- loading conversations,<br />- connecting and reauthorising Twitter profiles<br /><br />Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/179692712023-08-01T12:18:47-05:002023-08-01T12:18:47-05:00Listening Data Issues<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>12:18</var> CDT</small><br><strong>Resolved</strong> - This issue has been resolved. We apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:43</var> CDT</small><br><strong>Identified</strong> - We are experiencing an issue with our Listening product that may create delays in data collection, delays in updates to data after a topic is edited, and engagement metric fluctuations for recently collected Tweets.<br /><br />Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/179673802023-07-26T15:54:38-05:002023-07-26T15:54:38-05:00Performance Issues<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>15:54</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for any inconvenience.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:41</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.<br /><br />As a result of this issue you may have experience degraded performance including:<br />- Increased post failures<br />- Assets missing from the Asset Library<br />- Degraded tagging functionality<br />- Difficulty loading pages such as the Smart Inbox or reports</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>11:43</var> CDT</small><br><strong>Investigating</strong> - Sprout is currently experiencing performance issues across the entire platform. <br /><br />As a result of this outage, you may experience issues with:<br />- Increased post failures<br />- Assets missing from the Asset Library<br />- Tags not being applied to messages<br />- Difficulty loading pages such as the Smart Inbox or reports<br /><br />Our engineers are actively investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/178296952023-07-12T05:55:44-05:002023-07-12T05:55:44-05:00LinkedIn Publishing and Inbox Issue<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>05:55</var> CDT</small><br><strong>Resolved</strong> - The issues with LinkedIn publishing posts and receiving messages are now resolved. Please subscribe to receive status updates. We apologize for the inconvenience.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>23:38</var> CDT</small><br><strong>Monitoring</strong> - The incident has been resolved by LinkedIn at around 10:29 PM CT. Publishing and inbox capabilities for LinkedIn in Sprout should now be back up and running. We're continuing to monitor the situation to make sure that there are no additional reports.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>20:38</var> CDT</small><br><strong>Investigating</strong> - Sprout is currently experiencing issues with publishing posts and receiving messages on LinkedIn starting at 6 PM CT. Our engineers are actively looking into the situation and have reached out to LinkedIn. Please subscribe to receive additional updates. We apologize for the inconvenience.</p>tag:www.sproutsocialstatus.com,2005:Incident/176637902023-06-26T09:20:23-05:002023-06-26T09:20:23-05:00LinkedIn Duplicate Posts<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>09:20</var> CDT</small><br><strong>Resolved</strong> - From early April to June 15, LinkedIn’s API marked posts scheduled from third parties like Sprout as successful, but the posts were not actually published to LinkedIn users. This only affected some customers’ posts.<br /><br />LinkedIn accidentally published these posts from their system on June 22 and 23rd, which could result in outdated content or duplicate content appearing on your pages. We’re working with our partners at LinkedIn on preventing this issue from happening again.<br />In the meantime, your account may have been impacted by this issue. <br /><br />Please review your LinkedIn page to ensure only the latest content is visible.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:04</var> CDT</small><br><strong>Investigating</strong> - LinkedIn is experiencing an issue with some previously published posts being duplicated and appearing again as new posts. These posts are not resulting from any publishing activity within Sprout. <br /><br />We are investigating the issue and apologize for any inconvenience caused. <br /><br />Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/175974012023-06-23T08:33:16-05:002023-06-23T08:33:16-05:00Instagram Issue<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:33</var> CDT</small><br><strong>Resolved</strong> - The incident has been resolved — Instagram publishing seemed to return to normal by June 17th</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:51</var> CDT</small><br><strong>Update</strong> - The incident has been resolved — Instagram publishing seemed to return to normal by June 17th; but we continued to monitor the situation to be safe.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:02</var> CDT</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation causing Instagram video posts to fail; we apologize for any inconvenience. Please subscribe to receive further status updates.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:11</var> CDT</small><br><strong>Investigating</strong> - Instagram is still experiencing difficulties that affect video posting. We are monitoring the situation and apologize for any inconvenience due to failed posts. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/175971652023-06-16T15:01:33-05:002023-06-16T15:01:33-05:00Meta Issue<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:01</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>14:38</var> CDT</small><br><strong>Investigating</strong> - Meta is currently experiencing difficulties that affects Facebook & Instagram, this started around 2pm CST. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/173660582023-06-01T08:44:06-05:002023-06-01T08:44:06-05:00LinkedIn Publishing Issue<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:44</var> CDT</small><br><strong>Resolved</strong> - The issues with LinkedIn publishing appear to be resolved. Please subscribe to receive status updates.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:02</var> CDT</small><br><strong>Investigating</strong> - LinkedIn is experiencing difficulties impacting some posts published from Sprout. <br /><br />These posts do not appear on LinkedIn after their publishing attempt. Additionally, no failed post notification is received, and the post is no longer displayed in Sprout. <br /><br />LinkedIn is investigating the issue and we are continuing to monitor the situation. We apologize for any inconvenience caused. <br /><br />Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/173773172023-05-31T11:46:04-05:002023-05-31T11:46:04-05:00LinkedIn Delayed Messages Issue<p><small>May <var data-var='date'>31</var>, <var data-var='time'>11:46</var> CDT</small><br><strong>Resolved</strong> - The issues with LinkedIn appear to be resolved. Please subscribe to receive status updates.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>16:03</var> CDT</small><br><strong>Update</strong> - As a result of LinkedIn's ongoing difficulties, users may also experience issues connecting and reconnecting LinkedIn profiles to Sprout. <br /><br />We are continuing to monitor the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>13:15</var> CDT</small><br><strong>Update</strong> - The LinkedIn Share Publishing (Non-Video Posts) incident that commenced on 5/25 was resolved at 10:30 am CST on 5/29. <br /><br />If you receive a “Posting Issue” or “LinkedIn Company Account Issue”, please retry sending the post.<br /><br />We are continuing to monitor the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>17:03</var> CDT</small><br><strong>Monitoring</strong> - We are continuing to monitor the issue and will provide updates as they become available. Thank you for your patience!</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>07:19</var> CDT</small><br><strong>Investigating</strong> - LinkedIn is currently experiencing difficulties which are causing delays in Sprout’s Publishing, Reporting, and Smart Inbox features. These issues began on Thursday, May 25th at 8 PM CDT.<br /><br />You may experience delays with:<br /> - Comments and mentions appearing in Smart Inbox<br /> - Metrics in Reporting<br /> - Publishing of messages.<br /><br />We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.</p>tag:www.sproutsocialstatus.com,2005:Incident/173685022023-05-25T18:05:55-05:002023-05-25T18:05:55-05:00LinkedIn Comments Delayed<p><small>May <var data-var='date'>25</var>, <var data-var='time'>18:05</var> CDT</small><br><strong>Resolved</strong> - The issue with delayed LinkedIn messages appears to be resolved. Please subscribe to receive status updates.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>13:47</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue regarding the collection of LinkedIn messages in the Smart Inbox. As a result, some comments on older LinkedIn posts may be delayed in pulling into the Inbox. Please subscribe to receive additional updates. We apologize for the inconvenience.</p>