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IMPORTANT: Scheduled Maintenance on March 21, 2019
Scheduled Maintenance
Report for Sprout Social
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be performing technical maintenance to Sprout Social on Thursday, March 21st. This maintenance requires a scheduled downtime during the following window: 7:00PM-7:30PM US Central Time on Thursday, March 21, 2019
How does this impact you:
-The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
-Scheduled messages: Messages scheduled to publish on March 21st between 7:00PM-7:30PM US Central Time could be delayed or fail to publish successfully. We highly recommend that you do not schedule messages between 7:00PM-7:30PM Central Time.
-Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
-Push Notifications: Push notifications may be lost or delayed during this window.
-Social Profiles: Email alerts for disconnected profiles will be delayed, by up to 2 hours after the downtime window.
-Billing: Customers won’t have access to billing during this window.
-Data: Your Inbox and reports will include all activity data that occurred during the maintenance period.
Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.
If you have additional questions, please reach out to support@sproutsocial.com.
How does this impact you:
-The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
-Scheduled messages: Messages scheduled to publish on March 21st between 7:00PM-7:30PM US Central Time could be delayed or fail to publish successfully. We highly recommend that you do not schedule messages between 7:00PM-7:30PM Central Time.
-Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
-Push Notifications: Push notifications may be lost or delayed during this window.
-Social Profiles: Email alerts for disconnected profiles will be delayed, by up to 2 hours after the downtime window.
-Billing: Customers won’t have access to billing during this window.
-Data: Your Inbox and reports will include all activity data that occurred during the maintenance period.
Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.
If you have additional questions, please reach out to support@sproutsocial.com.
This scheduled maintenance affected: Sprout Social Web Application.
Still confused?
Create a Helpdesk ticket or tweet @SproutSupport.
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