Facebook has confirmed that the problem with sending replies to private messages is now resolved and you should no longer see any errors when doing this action in Sprout. Please contact support@sproutsocial.com if you experience any continued issues.
Posted Dec 02, 2020 - 22:09 CST
Identified
Facebook is currently experiencing difficulties that affect replying to Private messages pulling into the Sprout Inbox. Facebook is monitoring the situation: https://developers.facebook.com/support/bugs/484143269217803/ Please subscribe to receive status updates. We apologize for any inconvenience.
Posted Dec 02, 2020 - 07:12 CST
Investigating
Sprout is currently experiencing issues with replying to Private messages from Facebook in Sprout Inbox, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
