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Instagram Direct Publishing Degraded Performance

Incident Report for Sprout Social

Resolved

Thank you for your patience. The issues with direct Instagram publishing should be resolved. Please subscribe for any further updates.

Posted Feb 25, 2019 - 14:21 CST

Update

We are seeing an increase in Instagram post failures using the direct publishing workflow through Sprout due to authorization issues. To alleviate these issues, we are now providing a reconnection prompt in-app to refresh these permissions. To reauthorize your profile, please click on the red triangle in the upper left corner when you are logged into Sprout.

In regards to issues with direct Instagram video posts specifically, we recommend retrying your post. If a retry is unsuccessful, then we would recommend posting the video via our mobile app publishing workflow. See more information about this workflow: https://support.sproutsocial.com/hc/en-us/articles/115000683263-Instagram-Publishing

Posted Feb 20, 2019 - 16:28 CST

Update

We are continuing to investigate this issue.

Posted Feb 14, 2019 - 11:06 CST

Investigating

Sprout is currently experiencing issues with Instagram publishing, causing some posts to fail when scheduling or posting directly to Instagram. This includes single image and video posts. We are actively working with Instagram to help resolve this issue.

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Posted Feb 14, 2019 - 10:01 CST

This incident affected: Sprout Social Web Application.

System Health

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