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IMPORTANT: Upcoming Maintenance on April 7
Scheduled Maintenance
Report for Sprout Social
Completed
Maintenance has been completed, and functionality within the Sprout Social web and mobile applications has returned to normal. Thank you again for your patience during this time.
If you have any questions or concerns please reach out to Sprout Support at Support@sproutsocial.com.
If you have any questions or concerns please reach out to Sprout Support at Support@sproutsocial.com.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We will be performing technical maintenance to Sprout Social on Saturday, April 7. This maintenance requires a scheduled downtime during the following window: 10am - 6pm US Central Time (15:00 - 23:00 UTC) on Saturday, April 7, 2018.
How does this impact you:
The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
Scheduled messages: Messages scheduled to publish on April 7 between 10am - 12pm US Central Time (15:00 -17:00 UTC) could be delayed or fail to publish successfully. We highly recommend that you do not schedule messages between 10am - 12pm US Central Time (15:00 -17:00 UTC).
Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
No data will be lost. Your Inbox and reports will include all activity data that occurred during the maintenance period.
Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.
For more information, please review this article in our Help Center: https://support.sproutsocial.com/hc/en-us/articles/360000454666
If you have additional questions, please reach out to Support@sproutsocial.com.
How does this impact you:
The Sprout Social web and mobile applications will be unavailable during the maintenance window. The actual downtime window may be shorter, but please prepare for the full period.
Scheduled messages: Messages scheduled to publish on April 7 between 10am - 12pm US Central Time (15:00 -17:00 UTC) could be delayed or fail to publish successfully. We highly recommend that you do not schedule messages between 10am - 12pm US Central Time (15:00 -17:00 UTC).
Message Queue: Queue messages will be published in the next Queue slot once the downtime is over. No Queue messages will be lost.
No data will be lost. Your Inbox and reports will include all activity data that occurred during the maintenance period.
Why is Sprout performing this maintenance?
Sprout’s Engineering team will be completing an upgrade to our infrastructure technology as part of our continuous investment on delivering the best software and service to our customers. The updates will enable our Product and Engineering teams to more rapidly build powerful and secure capabilities, while providing you with a trustworthy and enjoyable experience.
For more information, please review this article in our Help Center: https://support.sproutsocial.com/hc/en-us/articles/360000454666
If you have additional questions, please reach out to Support@sproutsocial.com.
Still confused?
Create a Helpdesk ticket or tweet @SproutSupport.
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