System Health

Inbox Facebook Message Issues
Incident Report for Sprout Social
Thank you for your patience and after investigation, we discovered that Facebook withdrew access to sending Reactions for all third-party platforms. We have removed the ability to send Reactions from Sprout Social and will re-add this if Facebook makes it available in the future. Please note that this does not impact Facebook Likes.
Posted Jun 12, 2019 - 16:01 CDT
The issue with replying to Facebook reviews appears to be resolved. You should now be able to reply to Facebook reviews from Sprout normally again.

We are still monitoring the following Facebook ticket in regards to issues with reacting to Facebook messages inside the inbox:

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Posted Apr 29, 2019 - 15:18 CDT
Sprout is also currently experiencing issues with replying to Facebook reviews inside the inbox. Our engineers are monitoring the following Facebook ticket:
Posted Apr 12, 2019 - 12:06 CDT
Sprout is currently experiencing issues with reacting to Facebook messages inside the inbox. There was a previous issue with liking Facebook messages inside the inbox that has since been resolved. Our engineers have submitted the following ticket to Facebook:

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Posted Apr 11, 2019 - 12:56 CDT
This incident affected: Sprout Social Web Application.